Support and Maintenance Services

Covered IT Care

For Complete Network Management and Computer Support

Covered IT Care is a service designed to address your ongoing IT management and support needs. The service provides regularly scheduled maintenance of systems and networks that, when proactively monitored and managed, will reduce the exposure to many common problems that IT environments experience due to neglect or the security issues inherent from using the Internet. Ongoing management and support of your IT network is done with regular visits (On-site & Remote support). Through our vast experience in supporting small businesses, we have developed a NexGen Covered IT Care checklist that is used to proactively manage and support your network which should reduce common problems with computer networks and minimize any potential network down-time.

Support services include:

  • Review of server logs, disk capacities, and general health of servers
  • Validation of backups and testing restore capability
  • Application of patches and service packs
  • Installation of recommended patches and Windows maintenance updates on servers if applicable and work stations
  • Review status of network components and logs
  • Server & workstation support
  • Network Documentation
  • IT Health Check

This service is customized for each client; however, our approach to Covered IT Care is uniform. First we meet with you to ascertain your short and long term business goals; second we discuss your network environment, users’ needs, and critical business functions; and lastly, present you with a solution that fits your needs and budget.